PLEDGE CONFIRMATION
Your pledge MUST be confirmed within 8 weeks of our initial pledge manager email to you. If you do not confirm your pledge within the eight-week period, you agree that Snap Ships LLC has fulfilled its obligation to you and that your pledge will become a donation. After the 6-week window, it might still be possible to have your game shipped, based on availability. If our only choice is to ship the game to you from a region other than your own, you will take full responsibility for the costs associated with that shipment.

It is the backer’s responsibility to provide us with the correct shipping address and to ensure that the address is serviceable by standard shipping methods before address changes close in our pledge manager. We do not ship to P.O. boxes. Backers who have provided an outdated address, a P.O. box, or an incorrect address will be charged a second shipping fee for proper delivery. It is also your responsibility to choose a safe delivery location; we are not responsible for lost or stolen packages if proof of delivery has been secured.

DAMAGED BOXES
While we pack your games carefully and do everything in our power to avoid damage, sometimes local postal carriers are less than careful. A game box might incur some minor dings and dents. We understand that this is frustrating, but due to the cost and environmental impact of re-shipping cosmetic items, we will not be offering replacements. If your pledge arrives with damaged gameplay components that are unusable, then we will provide replacements.

CUSTOMER SUPPORT
For help during the fulfillment please use the Hive system to "Contact Creator". The button is on our project and Pledge Manager.
After the campaign ends, if you have any issues with your final production copy or the shipping of your pledge, you can email help@snapships.com.

DELAYS
We will try our best to stick to our timeline, though delays beyond our control may occur. Therefore, our timeline is only an estimate. Should any delays occur, we pledge to keep you up to date on our progress as we move toward fulfillment.

TARIFFS
We currently do not plan any additional charges due to tariffs. Unfortunately, that could change at any moment. If any countries to which we deliver raise tariffs significantly, we may need to reevaluate the tariff charges in our pledge manager. We hope this doesn’t occur.